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jzhere
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« on: April 09, 2010, 02:43:05 PM » |
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I ordered JamRecord with paypal the other day and I've yet to receive any kind of activation code! What's the deal? I've e-mailed customer service at lauren@jamstudio.com many times with no reply. Too, I've called the service number at 469-569-7823 with no reply. Am I missing something? Besides JamRecorder? |
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Ant
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« Reply #1 on: April 09, 2010, 04:47:22 PM » |
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 When you first installed JamRecorder there was a box that opened up and asked you for your email address? You need to enter your email address in the box so Jamstudio can send you the activation code. have you done that?
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jzhere
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« Reply #2 on: April 09, 2010, 06:46:45 PM » |
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Yes... I tried that from the start, to get my free trial code... but, that never came.
So I went ahead and purchased JamRecorder, paid $30 with PayPal, but there's no activation code anywhere.
I checked my spam, my trash... nothing. Nothing on the PayPal receipt, no comments or instructions from anyone, and nothing in my e-mailbox.
??
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wyotryot
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« Reply #3 on: April 09, 2010, 07:00:03 PM » |
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paypal took 2 weeks when I used it to get JS last year. Check paypal to see if it's still processing?
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Ant
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« Reply #4 on: April 09, 2010, 07:08:19 PM » |
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PM me your email address PM only please.
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jzhere
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« Reply #5 on: April 09, 2010, 07:11:08 PM » |
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It went through to my bank account immediately.
Also... when I installed the program, it "installed" INSTANTLY!
And when I go to the JamRecorder folder there's only three files... the "program" file, some codex file, and a "red-me" license file.
I thought I was being scammed at first.
Maybe I'm just experiencing a glitch?! But where's my customer service already?
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jzhere
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« Reply #6 on: April 09, 2010, 07:12:43 PM » |
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PM me your email address PM only please. Sent |
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jzhere
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« Reply #7 on: April 09, 2010, 07:30:41 PM » |
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PM me your email address PM only please. Thanks Ant... but it didn't work. I tried the code that was sent to my e-mail and still no access. ?? |
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Ant
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« Reply #8 on: April 09, 2010, 07:36:05 PM » |
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Is the email address that you sent me the same one that you opened your Jamstudio account with?
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jzhere
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« Reply #9 on: April 09, 2010, 07:38:45 PM » |
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Is the email address that you sent me the same one that you opened your Jamstudio account with? Yes indeed. |
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jzhere
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« Reply #10 on: April 09, 2010, 07:40:46 PM » |
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Too, I've e-mailed Ben, Dev, Lauren, Clint & Dave @ jamstudio.com in regards to this.
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Ant
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« Reply #11 on: April 09, 2010, 07:49:35 PM » |
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I have sent in a repair ticket for your account.I think with happened is the servers where down when your activation code was sent so you didn't get it.Please bare with me and I will stay on top of this for you._Ant
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jzhere
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« Reply #12 on: April 09, 2010, 07:54:07 PM » |
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I saw that and I forwarded you and Clint my PayPal receipt.
Thanks
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Ant
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« Reply #13 on: April 09, 2010, 08:24:25 PM » |
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Yes I 'm in contact with Clint also.
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jzhere
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« Reply #14 on: April 12, 2010, 07:13:05 PM » |
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I got to use the program, but I'm VERY dissatisfied.
How would I go about getting my money back now?
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